Frequently asked questions
What makes SCƐNTRD different from other diffusers?

SCƐNTRD was created with intention.Our scents are designed not just to enhance a space, but to support moments of calm, emotional reset, and mental wellbeing.
What ingredients are used in SCƐNTRD diffusers?

Our diffusers are made using 100% natural plant-based resources and produced with a low carbon footprint. Our use of plant derived ingredients allow the scent to travel naturally through the reeds and softly enhance your space.

We thoughtfully select ingredients that are gentle, responsible, and aligned with our wellbeing values.

Our fragrance oils are chosen for their calming, comforting and grounding scent profiles.

Our diffusers are:

✓ Eco-friendly
✓ Vegan
✓ Cruelty free
✓ Non-toxic
✓ Pregnancy safe

Our packaging is made of FSC accredited board which is typically recycled and recyclable.
How long will my diffuser last?

Our reed diffusers typically last 12-16 weeks, depending on:

  • Room size
  • Air circulation
  • Number of reeds used
  • How often the reeds are flipped
Where should I place my diffuser?

You can place your Reed diffuser in areas / spaces with gentle airflow such as bedrooms, living rooms, bathrooms , hallways and office spaces.

Delivery & Shipping

How long does delivery take?

Estimated delivery times may differ depending on location. However it is typically 3-5 working days. 
How do I cancel my order?

We will aim to help if you have changed your mind and your order has not been shipped. Please contact us at info@sc3ntrd.co.uk as soon as possible. 
What courier service do you use?

We use Royal Mail tracked.

Once your order has been placed , you will receive an order confirmation with your order number. 

Once your order has been shipped , you will receive an email  with tracking details in order to keep up to date with the status of your purchase.
My order was delivered damaged.

We always package our products carefully, but occasionally it can be damaged in transit.  Please contact us at info@sc3ntrd.co.uk with your order number , photo of the damaged item/ items  and a photo of the packaging . 

Once we receive this information, we will review it and arrange a replacement or refund where appropriate.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Payments
What payment methods do you accept? 

We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal , Apple Pay or Google pay. 

At the moment, SCƐNTRD only accepts orders and payments for delivery within the United Kingdom.